Aeries Technology

Tag: IT Service Delivery

The Role of AI in Elevating Customer Service: Automated Chatbots and Empowered Support Engineers

Introduction The journey of technology in customer service has evolved from the early days of telephone-based support to sophisticated Customer Relationship Management (CRM) systems. While these technologies enhanced operational efficiency, they often failed to provide the personalized interactions that today’s customers demand. In the current competitive business landscape, where exceptional and personalized customer service is

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CX Transformation Strategy: Best Practices for CX Improvement

In the constantly changing world of business, one thing remains critical: providing excellent Customer Experience (CX). Nowadays, customers desire more than just goods or services – they want personalized and significant interactions every step of the way. This unwavering need for exceptional CX has made it a fundamental necessity. It is a journey that transcends

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Unlocking Customer Experience (CX) Transformation Framework

Customer Experience (CX) has emerged as a critical differentiator in today’s competitive business environment. Delivering exceptional CX is not about merely satisfying customers but creating loyal advocates who will return to the brand and refer it to others. To achieve this, organizations must take proactive steps and systematically operationalize CX on a large scale. In

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Service delivery setup for telecom case study

Streamline Telecom Service Delivery Management Process

Key Highlights Telecom Domain expertise provided for service delivery operations 4-6 Weeks To ramp up Access Provisioning & Disconnects teams 70% Cost savings with 100+ resources Service Delivery in telecom requires strong domain understanding and working experience on operations support system (OSS) and business support system (BSS). The Aeries team works on customer queries in

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Customer support transition case study

Customer Service Strategy to Success

Key Highlights What we did L0 and L1 global support transitioned to Aeries How we helped Supported queries through calls, support portal, emails, server alarms Results – SLAs Critical : 15 min | Severe: 4 hrs | Minor: 12 hrs Customer Support and Customer Service functions are critical elements of an organization that focus on

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