Aeries Technology

Expert Consulting Solutions
for Operational Excellence

In the dynamic world of mid-sized businesses, staying ahead means not just keeping pace but setting the pace. Expert consulting is crucial for these companies, which often face unique challenges such as resource constraints, competitive pressures, and the need for rapid scalability. Aeries Technology’s business Consulting services are designed to address these specific challenges by enhancing operational agility, efficiency, and sustainability.

With our professional Consulting services, your business gains a partner committed to transforming operational challenges into opportunities for innovation and market leadership. Let us help you harness the full potential of your operations for sustainable success.

Attain Peak Performance with Our Consulting Expertise

Mergers, Acquisitions,

Mergers, Acquisitions,

Enhance your merger or acquisition success with our expert integration planning, operational analysis, and seamless execution.

  • Pre and Post Acquisition Diligence
  • Business Process Design & Management
  • Process and Operational Integration

Service Management Optimization

Service Management Optimization

Optimize your ITSM with Aeries to manage, report, and measure customer service outcomes. Our analytics-driven best practices enhance customer experience, brand loyalty, and retention.

  • Operational Optimization
    Service Desk/Network Operation Center | Field Service | Vendor Management | Parts Logistics/Management
  • Technology Consultation and Assessment
  • ITSM/ISO Operational Compliance

Customer Experience Enhancement (CEE)

Customer Experience Enhancement (CEE)

Ensure every customer interaction is delightful with Aeries' Customer Experience Enhancement. We help you exceed evolving customer expectations, fostering loyalty and lasting relationships.

  • Customer Engagement Team
  • Customer Journey Mapping
  • Customer Onboarding and Offboarding
  • CSAT/NPS Improvement

Service Desk Optimization

Service Desk Optimization

Optimize your service desk with Knowledge Centered Support methodologies, reducing ticket volume and improving resolution times. Ensure your agents follow operational protocols for efficient case management.

  • ITIL Implementation
  • Knowledge Centered Support
  • Service Desk Audit
  • Service Desk Assessment

Operational Efficiency and Optimization

Operational Efficiency and Optimization

Achieve customer satisfaction, competitive advantage, and shareholder approval by enhancing operational efficiency to meet increasing demands and improve internal operations.

  • Strategic Operational Planning
  • Leadership & Governance
  • Operational Transformation
  • Organizational Change Management
  • Executive Mentoring/Coaching

Why Choose Aeries

Commitment to Excellence
and Attention to Detail

Our commitment to excellence and meticulous attention to detail set us apart in the consulting industry. We pride ourselves on delivering high-quality business consulting services that exceed client expectations, ensuring every aspect of your operations is thoroughly analyzed and optimized.

Dedicated Commitment
to Client-Centric Focus

At Aeries, client satisfaction is our top priority. We measure our success by the success of our clients, working tirelessly to ensure your business achieves its goals. Our dedication to understanding and addressing your unique challenges ensures we deliver customized solutions that meet your specific needs.

Proven Track Record
of Operational Success

Aeries Technology is a trusted partner with a proven track record of delivering results across various industries. Our history of successful projects showcases our ability to drive positive outcomes and achieve substantial business success, making us the reliable choice for your consulting needs.

Strategic Consulting for Cross-Functional Business Excellence

Consulting FAQs

The primary issue is the misalignment between operational goals and corporate business objectives. Often, operational managers are not involved in corporate planning and strategy. They need to understand how their operations contribute to and impact corporate goals and strategies.

A seamless on-boarding process is crucial as it sets the tone for the entire customer relationship. It is the first demonstration of the quality of service your customer can expect, laying the foundation for future interactions. A poor on-boarding experience can undermine customer confidence and loyalty from the start.

The Service Desk is frequently overlooked for investment and often staffed with lower-paid employees. However, it plays a crucial role as the window into the customer experience, understanding customer issues and behaviors. A well-managed Service Desk can collaborate with leadership to improve delivery, quality, and efficiency, ultimately lowering costs and enhancing customer satisfaction.

Operational Awareness is vital as most integrations achieve short-term synergies but fail to establish a high-performing foundation for future growth. It’s essential to define and understand the business strategy for the new operation, aligning the operating model accordingly. This focus enables business and operational strategies while enhancing the customer journey and experience.

Aeries integrates deeply with our clients’ organizations, becoming a fractional staff that works alongside employees, executives, and line management. We collaborate, teach, and mentor to make our clients self-sufficient. Our goal is to equip them with the skills and knowledge needed to adapt and thrive as their business evolves.

Get in Touch with Our Team

Fuel your business growth and innovation with our strategic business Consulting services. Reach out to us today!