Aeries Technology

Tag: Customer Interaction Management

Service delivery setup for telecom case study

Streamline Telecom Service Delivery Management Process

Key Highlights Telecom Domain expertise provided for service delivery operations 4-6 Weeks To ramp up Access Provisioning & Disconnects teams 70% Cost savings with 100+ resources Service Delivery in telecom requires strong domain understanding and working experience on operations support system (OSS) and business support system (BSS). The Aeries team works on customer queries in

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Customer support transition case study

Customer Service Strategy to Success

Key Highlights What we did L0 and L1 global support transitioned to Aeries How we helped Supported queries through calls, support portal, emails, server alarms Results – SLAs Critical : 15 min | Severe: 4 hrs | Minor: 12 hrs Customer Support and Customer Service functions are critical elements of an organization that focus on

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