Aeries Technology

Tag: AI Chatbot

The Role of AI in Elevating Customer Service: Automated Chatbots and Empowered Support Engineers

Introduction The journey of technology in customer service has evolved from the early days of telephone-based support to sophisticated Customer Relationship Management (CRM) systems. While these technologies enhanced operational efficiency, they often failed to provide the personalized interactions that today’s customers demand. In the current competitive business landscape, where exceptional and personalized customer service is

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