Aeries’ clients have scored the company very highly on factors like domain expertise and issue management – key elements of customer satisfaction.
25th February 2022: Aeries, a leading provider of Technology, Digital Transformation and Business Process Management (BPM) solutions, announced that it obtained a customer satisfaction score (CSAT) of 91 percent, based on a survey conducted amongst its clients in the year 2021. In particular, Aeries scored very highly in “Domain expertise” with 98%, with all clients stating that they were very satisfied with their engagement with Aeries. Other parameters that scored high were alignment to overall program objectives and issue management.
Customer Satisfaction Score is a customer loyalty metric used by companies to gauge how satisfied a customer is with a particular interaction or overall experience. While an average CSAT score would fall between 75% to 85% (source), Aeries surpassed the industry average, reflecting the exceptional satisfaction clients experience with Aeries’ services.
Here are some excerpts from the feedback that Aeries received:
“The team was truly supportive and responsive in building a solution that met our needs. This type of support is hard to find when engaging a third party”
“The spirit of collaboration and flexibility exhibited by our Aeries team members is excellent.”
“My experience with our Aeries team is exceptional. They are committed to our company’s goals and most often, they exceed our expectations.”
Aeries has been working with clients to help them streamline their operations, improve efficiency and productivity through various services like ERP, F&A solutions, transformation and business consultancy services, to name a few. With a focus on operational control and flexibility, Aeries enables clients stay ahead of their competition, and gives them peace of mind, which is indicated in the high CSAT score achieved year on year.
Aeries enables organizations to effectively manage their technology and business operation requirements for growth and business expansion through customized industry-agnostic solutions. We help mid-market companies and fast-growing start-ups to manage their technology, transformation and business process management requirements through varied partnership-based engagement models suited to their needs. With skilled dedicated resources, flexibility and leadership support, we empower organizations to be flexible, competitive and nimble to achieve their goals of enduring cost efficiencies, operational excellence and value creation in today’s fast-paced environment.