Introduction Global Capability Centers (GCCs) have long served as levers for cost efficiency. But today, the value they’re expected to deliver goes well beyond labor arbitrage. Especially for Private Equity-backed Portfolio companies, the mandate has evolved—speed, transparency, predictability, and enterprise-grade scalability are now the baseline for success. In many organizations, core GCC functions—HR, IT, Marketing,
Introduction Global Capability Centers (GCCs) have become a strategic model for engineering organizations to access specialized talent and optimize operational costs. However, without a structured performance measurement framework, many GCCs risk being perceived as support-oriented or limited in strategic impact. At Aeries Technology, we address this challenge by embedding performance reporting from the outset –
Introduction In today’s globalized business environment, companies are continuously seeking strategies to optimize operations, minimize costs, and enhance service delivery. Nearshoring, the practice of transferring business processes to countries geographically closer to one’s own, stands out as a highly effective approach. This model contrasts with offshoring, where operations are moved to distant countries, often on
Introduction In today’s global market, Global Capability Centers (GCCs) have evolved from mere cost-saving units to strategic innovation hubs, especially in the realms of AI and automation. Once focused on back-office tasks, they now spearhead digital transformation, enhancing processes and driving growth, making them indispensable in the digital economy. At the forefront of this transformation
Driving Success Through Strategic Support Private equity (PE) firms play a pivotal role in driving the success of their portfolio companies. Leveraging their expertise in private equity portfolio management along with extensive resources, these entities support their portfolio companies through a structured and strategic process. This includes identifying issues, analyzing high-spend areas such as labor
Introduction In today’s dynamic global marketplace, the evolving needs of business operations demand more than just traditional outsourcing solutions – they require innovative approaches that offer unmatched flexibility, cost efficiency, and a strategic alignment with client objectives. As companies navigate the complexities of scaling, adapting to market changes, and pursuing growth, the conventional captive and
Introduction The journey of technology in customer service has evolved from the early days of telephone-based support to sophisticated Customer Relationship Management (CRM) systems. While these technologies enhanced operational efficiency, they often failed to provide the personalized interactions that today’s customers demand. In the current competitive business landscape, where exceptional and personalized customer service is
Introduction As we explore the convergence of AI and software engineering and ponder over questions like “Will AI take over software engineering?”, we recognize the significant advantages that the convergence of AI and software engineering provides to medium-scale enterprises owned by Private Equity (PE) firms, particularly those generating annual revenues in the range of $100
Introduction In a time when sustainable finance and Environmental, Social, and Governance (ESG) metrics are in the spotlight, the CFOs and Financial Controllers are experiencing a significant transformation. The integration of ESG criteria into finance and accounting has transcended being a mere forward-thinking strategy to becoming an essential pillar. It marks a shift from traditional
Introduction In today’s volatile market, striking the right balance between profit maximization, competitiveness, and customer satisfaction poses a formidable challenge. This challenge is particularly pronounced for private equity portfolios and mid-sized companies, driven by the pressing need to deliver swift returns to their investors. However, resorting to staff cuts as a cost-saving measure is a