Introduction Global capability centers have moved well beyond their original role. In many organizations, they take ownership of delivery, contribute to product development, and influence how work flows across teams. The way these centers are designed has not kept pace with that shift. The model still draws from an earlier reality where work was segmented,
This content was originally featured in a Forbes article in June 2026. Introduction If you want to know whether a company is getting real value from AI, stop reading their press releases. Look at what is running in production, because that is where most of this falls apart. A lot of AI work looks impressive in
Introduction Most organizations struggle with AI not because the technology falls short. They struggle because AI walks into operating environments that simply were not built to handle it beyond the pilot stage. Experimentation has become the norm. Companies fund pilots, encourage proofs of concept, and see promising early results. Many of these isolated efforts actually
This content was originally featured in a Forbes article in February 2026. Introduction Artificial intelligence (AI) is reshaping how work gets done across nearly every knowledge profession. Much of the conversation today focuses on productivity, automation and cost, or on speculation about entirely new roles. Less attention is paid to a deeper structural question for jobs
This content was originally featured in a Forbes article in January 2026. Introduction Most enterprises now have an AI strategy. Slide decks are polished, pilots are launched and tools are licensed. Yet little about how work gets done has changed. Technology moves quickly, but organizational thinking and operations often don’t. The execution gap doesn’t come from
This content was originally featured in a Forbes article in October 2025. Introduction The challenge facing private equity firms today isn’t whether to invest in AI, but how to implement it effectively at scale across diverse portfolio companies. Global talent hubs like India and Mexico are becoming focal points for AI-driven global capability centers (GCCs), where
Introduction In today’s global market, Global Capability Centers (GCCs) have evolved from mere cost-saving units to strategic innovation hubs, especially in the realms of AI and automation. Once focused on back-office tasks, they now spearhead digital transformation, enhancing processes and driving growth, making them indispensable in the digital economy. At the forefront of this transformation