Introduction
Global Capability Centers (GCCs) have long served as levers for cost efficiency. But today, the value they’re expected to deliver goes well beyond labor arbitrage. Especially for Private Equity-backed Portfolio companies, the mandate has evolved—speed, transparency, predictability, and enterprise-grade scalability are now the baseline for success.
In many organizations, core GCC functions—HR, IT, Marketing, Finance, Operations, and Talent Acquisition—still run in isolation, with separate tools, workflows, and reporting cycles. The result? Delayed insights, manual reporting, and skilled resources consumed by repetitive, low-value tasks. When integration is lacking, the impact is systemic: limited visibility, slow decision-making, and under-leveraged talent. Addressing this requires more than surface-level fixes. It calls for a fundamentally new model—one that positions the GCC as a driver of business value.
Building the Next-Gen GCC with 1GCC
In response to the operational silos and fragmented systems that limit GCC effectiveness, Aeries Technology developed 1GCC—an automation-first, digitally integrated platform designed to unify enterprise operations.
Unlike traditional models that bolt automation onto legacy environments, 1GCC embeds automation at the core. It integrates critical functions across the Build–Operate–Transform lifecycle of a GCC, aligning people, processes, and performance insights into a single system of execution.
1GCC leverages a contemporary tech stack comprising:
- AI agents to automate meeting summaries and operational workflows
- Power Apps automation to streamline HR and recruitment processes
- Python and React frameworks to deliver real-time, scalable dashboards
- Conversational chatbots to simplify interaction with structured data
This architecture allows GCCs to scale without a linear increase in support functions headcount, reduce dependency on high-cost talent, and significantly improve onboarding timelines. But more importantly, it transforms GCCs into insight-driven enablers of growth, not just cost centers.
GCC Performance Gains Powered by 1GCC
METRIC 
GAINS
IMPACT
Disclaimer: The figures above are directional estimates based on internal assessments across multiple GCC implementations. Actual results may vary by engagement and context.
The Implementation Approach Behind 1GCC
The effectiveness of 1GCC stems not just from its features, but from the way it was developed and deployed. The rollout followed an Agile methodology, starting with a Minimum Viable Product (MVP) in under three months. This was followed by live testing alongside legacy systems, iterative feedback loops, and progressive enhancement sprints.
Change management was guided by the ADKAR framework—a model built on Awareness, Desire, Knowledge, Ability, and Reinforcement. Early engagement through design workshops, weekly governance updates, and cross-functional alignment ensured momentum was sustained without disrupting delivery timelines. This structured approach ensured not only fast deployment but also strong user adoption across functions.
What’s Next for GCCs?
The role of GCCs is shifting from support execution to strategic enablement. With platforms like 1GCC that unify automation, integration, and data-driven decision-making, businesses are gaining the speed, transparency, and scale they need.
What’s next is already unfolding—predictive analytics and generative AI are being embedded into core workflows to enhance accuracy, foresight, and impact across the enterprise.
