Careers

Current Openings


No. of positions – 01

Type – Manager

Travel required – No

Shift time – IST

Qualification Requirements

  • Bachelor’s degree, MBA is a plus

Experience & Exposure Requirements

  • Ecommerce Customer service

Roles & Responsibilities

  • Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. 
  • Assist in developing and implementing training programs to improve the quality and productivity of the team. 
  • Drive process improvements to enhance the operational efficiency of the site.
  • Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures. 
  • Developing and achieving performance goals and objectives in line with the network wide vision and goals. 
  • Focus on management of SLA, quality and customer experience 
  • Trouble shooter in case of issues relating to process affecting the SLAs 
  • Manage e-commerce customer service support through effective and timely use of email, Phone and social media.
  • Resolve inquiries and issues for e-commerce customers with a solution and satisfaction-oriented mindset.
  • Demonstrate the ability to communicate with business owners and customers and excel at offering outstanding service to customers
  • Monitor, test, and troubleshoot e-commerce systems.
  • Manage monthly metrics reporting, including e-commerce revenue reports, company statistics, RMA and Sample Request cost and outcomes tracking.
  • Work in a team-oriented atmosphere while independently managing own priority workflow and responsibilities
  • Contribute to ongoing systems improvements to streamline processes and cross-team Efficiency.

Knowledge & Skills Required

  • Demonstrated ability to build, develop, direct, and manage a group of people 
  • Ability to support Business and provide solutions to customer pain points 
  • Ability to handle complex and ambiguous scenarios 
  • Ability to organize, prioritize and schedule work assignments 
  • Ability to make administrative and procedural decisions 
  • Proven ability to manage reporting and analysis 
  • Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations 
  • Ability to effectively and efficiently complete difficult goals or assignments 
  • Can adapt well to changing circumstances, direction, and strategy 
  • Strong interpersonal and communication skills 
  • Confident in using MS office (especially Excel) 
  • Fluent English skills
  • Direct experience in Contact Centre Operations (Ecommerce) 
  • Exceptional skills in data manipulation and analysis 

Position Qualifications

  • Bachelor's degree, MBA is a plus 
  • 4 - 8 years- experience with Customer service would be an added advantage 
  • Advanced computer skills using a variety of programs highly desired 
  • Applicant needs to be in People Management role

No. of positions – 03

Type – Executive / Sr. Executive

Travel required – No

Shift time – IST

Qualification Requirements

  • H.S.C / Graduate

Experience & Exposure Requirements

  • Exp. – 1 to 3 years
  • Telecom or Banking sector

Roles & Responsibilities

  • Market / Promote the product.
  • Customer follow-up.
  • Maintain daily MIS.
  • Reply to emails/customer queries, etc.

Personal Attributes

  • Decent communication skills.
  • Ready to stretch during month ends.
  • Confident.
  • Convincing skills.

Note – Looking for Immediate joiners or max 15 days’ notice period.

No. of positions – 01

Type – Assistant Manager / Deputy Manager

Travel required – No

Shift time – IST

Qualification Requirements

  • Bachelor's degree

Experience & Exposure Requirements

  • 2 to 7 Years of experience in collections
  • Should be from Collections / Recovery background
  • Team Handling experience

Roles & Responsibilities

  • Provide timely follow-up on payment arrangements.
  • Mail correspondence to customers to encourage payment of delinquent accounts.
  • Candidates Preferable from banking, NBFC who have experience in Home Loans/ LAP/ Credit Cards
  • Good Communication skills
  • Able to manage team and agency

No. of positions – 1

Type – Fulltime

Travel required – No

Shift time – General Shift

Qualification Requirements

  • Graduate and above

Job Description / Responsibilities

  • Should have good experience in Vendor Management
  • End to End recruitment experience within BFSI industry
  • Good experience in Negotiations

Requirements

  • Experience in BFSI recruitment
  • Graduate with 2+ yrs. of work experience
  • Ability to communicate effectively verbally and in writing
  • Ability to interact with employees and vendors in a professional manner
  • Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
  • A willingness to work long hours

No. of positions – 02

Type – Executive / Associate

Travel required – No

Shift time – IST + or – 4 hours

Qualification Requirements

Min. Graduate

Experience & Exposure Requirements

Logistics and procurement

Roles & Responsibilities

  • Look for new tenders daily on the specified portals, identify the ones which suit our supply capabilities and shortlist them
  • Contact prospective vendors/suppliers for quotes
  • Contact Logistics service providers for quote for shipping
  • Prepare bids and submit against the tenders

Essential Skills / Competencies

  • Computer and Internet browsing
  • Microsoft Office
  • Written and oral Communication

Preferred Skills / Competencies

  • Self-motivation
  • Excellent communicator
  • Negotiation

Personal Attributes

  • Eye for details
  • Persistent
  • Strong character
  • Methodical
  • The role suits a female

No. of positions – 01

Type – Executive / Associate

Travel required – No

Shift time – IST

Job Summary

The Benefits Administrator is responsible for the day to day administration of employee benefits globally. This position provides the first line of support for employees relating to company sponsored benefits programs globally as it relates to resolving benefit inquiries and problems. The Benefits Administrator will manage and validate file transfers between Company HRIS system and benefits vendors, working to escalate and resolve benefit inquiries and problems, processes employee and dependent eligibility information and data, acts as liaison between employees and insurance carriers.

Key Responsibilities

General Benefits Administration

  • Responsible for the day-to-day administration of all benefit programs
  • Serves as primary point of contact for employee’s benefit related questions by managing all benefits inquiries globally that come into the HRGlobalHelp inbox
  • Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution
  • Supports the benefit programs administration from enrollment to termination, processing eligibility data, reconciling payroll deductions, preparing necessary reports as requested, etc.
  • Ensures accurate enrollment file feeds are sent to all vendors
  • Serves as first point of contact for Payroll regarding all benefit questions as it relates to payroll deductions, plans, etc
  • Aids in the development of specifications for new benefit plans or modifying existing plans to:
    • Maintain company’s competitive position in all markets in which they operate.
    • Obtain uniform benefit packages for all company locations, where possible.
  • Ensures company compliance with all local laws, including but not limited to Employee Retirement Income Security Act and the Affordable Care Act,
  • Prepares reports, applications, and filings required by law in all countries to be filed with local government and/or other regulatory agencies.

General HR Administration Support

  • Enters and manages benefits data in the HRIS system
  • Assist with answering general questions in the HRGlobalHelp inbox
  • Assist with data entry on employee records in the HRIS system
  • Conducts audits to ensure data accuracy

Required / Minimum

  • 1-3 years of HR experience with a basic understanding of U.S HR policy and procedures
  • Strong customer service orientation
  • Excellent attention to detail
  • Ability to communicate effectively, both orally and in writing, in English
  • Ability to problem solve to resolve employee queries

Preferred

  • Experience using SAP

No. of positions – 01

Type – Executive / Associate

Travel required – No

Shift time – IST

Qualification Requirements

Bachelor's degree in English Literature, Engineering

Experience & Exposure Requirements

Construction or Engineering business

Roles & Responsibilities

  • Determines proposal concept by identifying and clarifying opportunities and needs; studying requests for proposal (RFPs); attending strategy meetings.
  • Meets proposal deadline by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals.
  • Gathers proposal information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals.
  • Develops proposal by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials.
  • Prepares presentation by evaluating text, graphics, and binding; coordinating printing.
  • Maintains quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintaining proposal support databases.
  • Obtains approvals by reviewing proposal with key providers and project managers.
  • Improves proposal-writing results by evaluating and re-designing processes, approach, coordination, and boilerplate; implementing changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Accomplishes organisation goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Essential Skills / Competencies

  • British English

Preferred Skills / Competencies

  • Construction
  • Engineering
  • Supply

No. of positions – 11

Type – Executive / Associate

Travel required – Maybe

Shift time – EMEA / AMER / APAC

Job Responsibilities:

Responsible for driving renewal business and meet revenue targets within an assigned geography.  This will require the ability to:

  • Meet monthly/quarterly and annual revenue targets
  • Quoting customers 90 days prior to contract expiration so that all customer accounts are resolved prior to the expiration date
  • Manage all renewal opportunities and activity notes in CRM system
  • Manage the opportunity pipeline from week to week, providing accurate and timely updates to Management on progress and outlook
  • Engaging in regular follow-up with Customers/Partners/Distributors for on-time execution of Purchase Orders for maintenance renewals.
  • Explain to Customers and channel partners the product and support benefits of continuing their maintenance contract
  • Qualify Customers for potential up-sell opportunities of support services
  • Maintain a strong understanding of current and new products, as well as promotions
  • Ensure proper customer data is collected and input into the database

Qualifications & Skills

Required

  • Language proficiency (with excellent written/verbal communication skills)
  • Minimum of 2+ years in Contract Renewal, Sales, Inside Sales and/or Customer facing role

Preferred

  • Experience in IT Products and Service Industry
  • Experience CRM systems, such as NetSuite or Salesforce a plus
  • A general understanding of Contracts and terms specific to maintenance
  • Experience managing and driving resale performance and developing joint enablement strategies is a plus
  • Excellent organization and time management skills; able to manage highly complex and/or critical customer issues

Desired

  • Competence with reporting and information management tools, including MS Office (Excel/Word/PowerPoint)
  • Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.  Pragmatic decision making where exceptions are required.
  • Ability to manage and handle conflict professionally and to drive to resolution

Education 

  • Bachelor’s degree or equivalent in a numerate, technical or business discipline

No. of positions – 3

Type – Manager

Travel required – Maybe

Shift time – EMEA / AMER / APAC

Job Responsibilities:

Responsible for driving service renewals business and meet revenue targets within an assigned geography and time-period.  This will require the ability to:

  • Meet monthly/quarterly and annual revenue targets
  • Quoting customers 90 days prior to contract expiration, so that all customer accounts are resolved prior to the expiration date
  • Manage all renewal opportunities, calling/following-up with customers, and logging activity notes in the CRM system (SFDC)
  • Manage the opportunity pipeline from week-to-week, providing accurate and timely updates to Management on progress and outlook
  • Engaging in regular follow-ups with Customers/Partners/Distributors for on-time execution of Purchase Orders, for maintenance renewals.
  • Explain to Customers and channel partners the product and support benefits of continuing their maintenance contract
  • Qualify Customers for potential up-sell & cross-sell opportunities of support services & the core-business
  • Maintain a strong understanding of current and new products, as well as promotions
  • Ensure proper customer data is collected and input into the database
  • Additionally, must manage their territorial-team.
  • Must conduct QBRs and directly coordinate with Senior Director of Renewals.
  • Plan and implement strategic initiatives laid by Management for tackling current issues involving Renewals Sales & streamline processes to help achieve sales objectives.
  • Also, ensure that projects are delivered within timelines, scope, and budget.
  • Proactively create value-add initiatives and efficiently oversee the completion of various sales/renewals related projects.
  • Will require coordination between ATG & Pulse Secure, cross-functionally.

Qualifications & Skills

Required

  • Language proficiency (with excellent written/verbal communication skills)
  • Minimum of 5+ years in Contract Renewal, Sales, Inside Sales, and/or Customer-facing role in the tech/telecom industry
  • Experience with IT Products and Software Service Industry

Preferred

  • Experience with ERP/CRM systems, such as NetSuite or Salesforce (primarily with SFDC)
  • A general understanding of contracts & terms, specific to maintenance of hardware & software products
  • Experience managing and driving resale performance and developing joint enablement strategies
  • Excellent organization and time management skills; able to manage highly complex and/or critical customer issues
  • Channel Sales experience

Desired

  • Competence with reporting and information management tools, including MS Office (Excel/Word/PowerPoint)
  • Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.  Pragmatic decision making where exceptions are required.
  • Ability to manage and handle conflict professionally and to drive to resolution

Education 

  • Bachelor’s degree, but preferably a Master’s

No. of positions – 8

Type – Executive / Associate

Travel required – Maybe

Shift time – EMEA and APAC

EMEA:
German (1), Italian (1), French (1), Spanish (1)

APAC:
Mandarin (1), Cantonese (1), Japanese (2)

Job Responsibilities:

Responsible for driving service renewals business and meet revenue targets within an assigned geography and time-period.  This will require the ability to:

  • Meet monthly/quarterly and annual revenue targets
  • Quoting customers 90 days prior to contract expiration, so that all customer accounts are resolved prior to the expiration date
  • Manage all renewal opportunities, calling/following-up with customers, and logging activity notes in the CRM system (SFDC)
  • Manage the opportunity pipeline from week-to-week, providing accurate and timely updates to Management on progress and outlook
  • Engaging in regular follow-ups with Customers/Partners/Distributors for on-time execution of Purchase Orders, for maintenance renewals.
  • Explain to Customers and channel partners the product and support benefits of continuing their maintenance contract
  • Qualify Customers for potential up-sell & cross-sell opportunities of support services & the core-business
  • Maintain a strong understanding of current and new products, as well as promotions
  • Ensure proper customer data is collected and input into the database

Qualifications & Skills

Required
  • Language proficiency (with excellent written/verbal communication skills)
  • Minimum of 2+ years in Contract Renewal, Sales, Inside Sales, and/or Customer-facing role in the tech/telecom industry
Preferred
  • Experience in IT Products and Software Service Industry
  • Experience with ERP/CRM systems, such as NetSuite or Salesforce (primarily with SFDC)
  • A general understanding of contracts & terms, specific to maintenance of hardware & software products
  • Experience managing and driving resale performance and developing joint enablement strategies
  • Excellent organization and time management skills; able to manage highly complex and/or critical customer issues
Desired
  • Competence with reporting and information management tools, including MS Office (Excel/Word/PowerPoint)
  • Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.  Pragmatic decision making where exceptions are required.
  • Ability to manage and handle conflict professionally and to drive to resolution
Education
  • Bachelor’s degree or equivalent in a numerate, technical or business discipline

Location – Mumbai

No. Of Positions – 8

Languages Required – German, Spanish, Italian, French, Japanese, Cantonese and Mandarin

Working in Shifts – Yes - (EMEA – 12 noon – 10 PM) (APAC – 7.00 am to 3.00 PM)

About: Aeries Technology Group

Aeries Technology Group is a global services company offering technology, BPM and outsourcing solutions to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. We offer business value to our clients by combining operational excellence with deep domain expertise. Our bespoke solutions drive agility and excellence in our client’s business processes. Our deep domain expertise, client partnership approach and global delivery network help create sustainable business efficiency for our clients.

Website - www.aeriestechnology.com

Job Summary

We are looking for Sales renewals associate with international multi-lingual skills to support our partner’s global sales team. Our partner is a leading provider of secure access solutions to both enterprises and service providers, offering Virtual Private Network (VPN), Network Access Control (NAC), and mobile security solutions to enable secured and seamless end-user connectivity.

The Sales Renewals associate will facilitate and drive contract renewals, follows up of the partner’s exiting client base.

Job Responsibilities:

Responsible for driving service renewals business and meet revenue targets within an assigned geography and time-period.  This will require the ability to:

  • Meet monthly/quarterly and annual revenue targets
  • Quoting customers 90 days prior to contract expiration, so that all customer accounts are resolved prior to the expiration date
  • Manage all renewal opportunities, calling/following-up with customers, and logging activity notes in the CRM system (SFDC)
  • Manage the opportunity pipeline from week-to-week, providing accurate and timely updates to Management on progress and outlook
  • Engaging in regular follow-ups with Customers/Partners/Distributors for on-time execution of Purchase Orders, for maintenance renewals.
  • Explain to Customers and channel partners the product and support benefits of continuing their maintenance contract
  • Qualify Customers for potential up-sell & cross-sell opportunities of support services & the core-business
  • Maintain a strong understanding of current and new products, as well as promotions
  • Ensure proper customer data is collected and input into the database

Qualifications & Skills

Required

  • Language proficiency (with excellent written/verbal communication skills)
  • Minimum of 2+ years in Contract Renewal, Sales, Inside Sales, and/or Customer-facing role in the tech/telecom industry
  • Experience in IT Products and Software Service Industry
  • Preferred experience with ERP/CRM systems, such as NetSuite or SalesForce (primarily with SFDC)
  • A general understanding of contracts & terms, specific to maintenance of hardware & software products
  • Excellent organization and time management skills; able to manage highly complex and/or critical customer issues

Desired

  • Competence with reporting and information management tools, including MS Office (Excel/Word/PowerPoint)
  • Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.  Pragmatic decision making where exceptions are required.
  • Ability to manage and handle conflict professionally and to drive to resolution

Education

  • Bachelor’s degree or equivalent in a numerate, technical or business discipline
  • Reading, writing and speaking proficiency in any of the international languages - German, Spanish, Italian, French, Japanese, Cantonese and Mandarin

No. of positions – 3

Type – Fulltime

Travel required – No

Shift time – Day Shift (Night Shift Once in 4 months) 

Location  - Hyderabad

Qualification Requirements:

  • B-Tech

Experience & Exposure Requirements:

  • Good experience in developing .NET and ASP.NET applications using .NET Framework 4.5 and MVC 4.0 and above
  • Good experience in C# coding and class libraries
  • Experience of (MS-SQL Server 2012) database development, querying , analysis, writing and reviewing stored procedures, functions and views using Transact SQL (Level of knowledge - Intermediate)
  • Ability to understand the database logical and physical schema and extend the existing schema with new DB objects as required without leading to regression bugs
  • Good implementation knowledge on Jquery
  • Knockout JS / Durandal JS knowledge (Basic / Intermediate)
  • Experience with code refactoring
  • Should have worked in Agile Scrum teams and is aware of Agile Scrum Delivery principles
  • Should have excellent communication, presentation and interpretation skills
  • Should be good at analyzing issues / situations and reasoning solution proposals

Roles & Responsibilities:

  • Take ownership and assume end to end responsibility including design, build, and unit test code
  •  Able to specify, plan and deliver new or updated application functionality
  • Seasoned in understanding applications, data interfaces and hosting environments within 
  • Plan the delivery of new or functionality enhancements
  • As part of the Applications team support the change management process on existing systems and implement new solutions in line with project implementations

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

No. of positions – 1

Type – Fulltime

Travel required – No

Shift time – Regular Shift

Qualification Requirements:

  • Engineering background (B.Tech / BE any branch)

Experience & Exposure Requirements:

  • Minimum 4-7 years in a leading Data Sciences/Big Data firms like (Mu Sigma, Computer Associates, EMC, Heckyl Technologies etc.)
  • Candidates should have work Experience in Cloudera or Hortonworks distributions (software platform) and he/she has some hands on Big Data experience

 Roles & Responsibilities:

  • Work closely with business groups on complex and ambiguous business problems using an interdisciplinary approach.
  • Java experience Knowledge of Java web/application servers, JDK 8, Bigdata tools stack, NoSQL databases such as Hbase/ Cassandra.
  • Worked on Pig, Hive, MapReduce with HDFS.
  • Administrative aspects of Big Data and BigData Virtual machines using cloudera, AWS or other cloud platform.
  • Expertise in the following technologies: Hadoop, Core JAVA, Spring, Struts, JSP, Web-services, Gather and process raw data at scale using scripts, web scraping, SQL queries, etc.
  • Implementing ETL processes.
  • Experience in designing solutions for multiple large data warehouses with a good understanding of cluster and parallel architecture as well as high-scale or distributed RDBMS and NoSQL platforms.
  • Experience designing cloud-computing infrastructure solutions using Amazon Web Services or Elastic MapReduce/Cloudera/Hortonworks.

Personal Attributes:

  • Learning Mindset,
  • Passion to work on complex Analytical and Business Problems in a high-pressured challenging environment,
  • Creative / lateral thinking with a problem solving aptitude.
  • Ability to work in a team,
  • Keen to try different approaches to solve complex problems,
  • comfortable with experimentation,
  • Has patience with iteration.

No. of positions – 1

Type – Fulltime

Travel required – No

Shift time –Rotational shift

Location  - Hyderabad

Qualification Requirements:

  • A minimum of Bachelor’s degree in any discipline.
  • An ITIL qualification is preferable but not essential
  • AN ISO 27001 Lead Auditor Certified
  • A CISSP certification is preferred

Experience & Exposure Requirements:

  • Should had implemented at least full one cycle of complete ISO 27001 initiation and implementation
  • Should be able to document all the required policies and manage the revisions
  • Minimum 9-12  years of experience as an Information Security Specialist and must had been part of third party audits
  • Well versed with VA and PT tools and coordinate with the vendors for periodic audits
  • Review the documentation, logs, etc., and give heads on the findings
  • Spearhead the planning and execution of Internal Security Audit, publish the results, follow up the respective teams for fixing the findings …
  • Be a part of Change Management and drive the Information Security as needed
  • Must had worked in a complex environment with multiple geographies and clients
  • Conduct Information Security Awareness Sessions
  • Publish periodic articles to reinforce Information Security
  • Any understanding of HIPAA, PCI, etc., would be big plus
  • Consistent meetings with the department heads to find out the process, recommend Security Controls and implement
  • Create BC and DR Plans, Conduct BC and DR Drills
  • Point of Contact for technical teams to identify, resolve, and mitigate security incidents

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

Interpersonal Skills:

  • Excellent communication skills and telephone manner.
  • Excellent organizational skills
  • Experience in managing security incidents including business expectations and
  • Communication
  • Experience with malware analysis

No. of positions – 4

Type – Fulltime

Travel required – No

Shift time – Day Shift (Night Shift Once in 4 months)- Night Shift (7pm to 4am) & Swing Shift (2pm to 11pm)

Qualification Requirements:

  • Bachelors /Master’s degree in Technology

Job Responsibilities:

  • Creates/Owns the test cases/test scenarios and reports to QA lead for work.
  • Hands on testing experience is a MUST.
  • Works with QA lead, dev lead and architect.
  • Participate in Transition of the products/projects.
  • Analyzing, designing, and testing the frontend modules.
  • Revising programs and creating corresponding documentation as needed
  • Working on multiple projects to support operations.

Essential Skills / Competencies:

  • Good communication skills.
  • Functional and Automation testing.
  • Understanding of SDLC and STLC.
  • Experience working with Selenium.
  • Strong functional testing knowledge and concepts.
  • Familiar with Database access using tools to review test results.
  • Experience in preparing/executing test cases and reporting defects.
  • QA experience with .NET Projects.

Preferred Skills / Competencies:

  • Automation and database testing.
  • Exposure to Multiple Operating systems.
  • Visual Studio Online
  • Microsoft Test Manager

Desired:

  • Selenium with Java
  • TestNG, Data Driven, Keyword driven related Frameworks
  • Creating HTML Reports
  • Jenkins
  • Web services/API testing with any tool like Soap or rest client

No. of positions – 8

Type – Fulltime

Travel required – No

Shift time – Day Shift (Night Shift Once in 4 months)- Night Shift (7pm to 4am) & Swing Shift (2pm to 11pm)

Qualification Requirements:

  • B-Tech

Experience & Exposure Requirements:

  • Good Experience in developing .NET and ASP.NET applications using .NET Framework 4.5 and MVC 4.0 and above
  • Good Experience in C# coding and class libraries
  • Experience of (MS-SQL Server 2012) database development, querying, analysis, writing and reviewing stored procedures, functions and views using Transact SQL (Level of knowledge - Intermediate)
  • Ability to understand the database logical and physical schema and extend the existing schema with new DB objects as required without leading to regression bugs
  • Good implementation knowledge on Jquery
  • Knockout JS / Durandal JS knowledge (Basic / Intermediate)
  • Experience with code refactoring
  • Should have worked in Agile Scrum teams and is aware of Agile Scrum Delivery principles
  • Should have excellent communication, presentation and interpretation skills
  • Should be good at analyzing issues / situations and reasoning solution proposals

Roles & Responsibilities:

  • Take ownership and assume end to end responsibility including design, build, and unit test code
  •  Able to specify, plan and deliver new or updated application functionality
  • Seasoned in understanding applications, data interfaces and hosting environments within 
  • Plan the delivery of new or functionality enhancements
  • As part of the Applications team support the change management process on existing systems and implement new solutions in line with project implementations

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

No. of positions – 1

Type – Fulltime

Travel required – No

Shift time – US shift (5.30 AM to 3.30 PM IST)

Qualification Requirements:

  • A BS in Computer Science/Engineering or equivalent; and a minimum of 5+ years technical support experience.

Experience & Exposure Requirements:

  • Ability to quickly develop good working relationships with customers and team members.
  • Current, working knowledge in two of the following areas:
    • Ether networking (Layer 2 plus TCP/IP)
    • Storage (Raid, SAN)
    • Intel based, PC Servers (i.e. Firmware configuration and updates, identification of processor types and memory configurations)
  • Diagnostic and fault isolation experience with two of the following SW products:
    • A popular Virtualization product (i.e. VMware, Red Hat KVM, XenServer)
    • Windows Server products (i.e. 2012, 2008)
    • A popular Linux (i.e. RedHat, SUSE, other)
  • Remote support experience using:
    • A remote support or IT monitoring tool (i.e. WebEx support, GoToAssist, TeamViewer)
A remote access hardware product (i.e. iLO, DRAC, RSA, other)

Roles & Responsibilities:

  • Resolve issues with Stratus software products and integration with a customer’s networking infrastructure.
  • Accurately identify issues requiring support from another hardware or software vendor and escalate accordingly.
  • Identify issues that may require escalation within our team or to a developer and escalate accordingly.
  • Provide appropriate levels of informal training to Stratus (support provider) partners and Stratus sales engineers.
  • Participate in after-hours on-call rotations.

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

No. of positions – 1

Type – Fulltime

Travel required – No

Shift time – US shift (5.30 AM to 3.30 PM IST)

Qualification Requirements:

  • Requires BS in Computer Science/Engineering.

Experience & Exposure Requirements:

  • 5+ years relevant work experience in customer facing roles providing technical support and or consulting to enterprise customers.
  • Demonstrable technical understanding of Operating System environments, programming and debugging skills, Kernel level troubleshooting and debugging a plus. 
  • Strong knowledge of network protocols and data communications.  Experience troubleshooting communication issues associated with LAN protocols, providing fault isolation and issue diagnosis.
  • Ability to quickly develop good working relationships with customers and other cross-functional team members.

Roles & Responsibilities:

  • Perform remote troubleshooting of incidents and exception situations, working closely with customer IT teams, and collaborating effectively with other support organizations. The Support Engineer takes the lead in driving all issues to closure and is responsible for the resolution of intricate operating system and application issues of a diverse scope.
  • Work with cross-functional teams to solve complex situations where critical thinking, problem solving, cross-functional leadership are required.
  • Participate in new product introduction activities.  Provide and/or participate in informal or formal training and mentoring as necessary.
  • Collaborate and perform knowledge sharing activities to provide insight and assistance across our global support organization.
  • Deliver superior customer support on identified key/critical accounts as required.

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

No. of positions – 3

Type – Fulltime

Travel required – No

Shift time – US shift (5.30 PM IST to 5.30 AM IST)

Qualification Requirements:

  • Bachelor degree in Computer Science/Engineering or equivalent

Experience & Exposure Requirements:

  • 3 - 5 years of relevant support experience with Linux and Windows server operating system
  • Experience and knowledge of Storage, Networking & Virtualization (VMWARE or HyperV)
  • Experience from a technology company
  • Experience supporting enterprise customers desired

Roles & Responsibilities:

  • Deliver remote technical support to enterprise customers using Stratus high availability software products.
  • Collaborate and interact with customers using web, email and phone to help understand, troubleshoot and resolve problems.
  • Perform analysis of system log files and interpret symptoms as part of the problem analysis and to determine the correct resolution path.
  • Research required information using available tools and resources and performing additional technical escalation when necessary.
  • Follow established process and procedures to provide best in class customer support, including detailed case management, follow-up and follow-through.
  • Become proficient in supporting three proprietary software products.

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

No. of positions – 1

Type – Fulltime

Travel required – No

Shift time – India day shift (2PM – 11 PM)

Qualification Requirements:

  • Bachelors / Masters / Engineering degree in Computer science or equivalent

Experience & Exposure Requirements:

  • Experience in the full software Development lifecycle through requirements, specification, design development, debug, test and sustaining.
  • Experience in Device Driver development on network, Storage Driver development, Kernel mode development, C, C++ Programming Language etc.
  • Currently working on Windows OS programming and product development.
  • Knowledge of Network and Storage technologies and stacks.
  • Experience in working on Waterfall Methodology and/or Agile Methodology
  • Experience with source control and bug tracking tools such as Subversion, git and Jira
  • Able to understand SW quality KPI’s.
  • Ability to clearly understand requirements and translate it down to scope of work
  • Ability to work cooperatively in a local team and with the team in the US.

Roles & Responsibilities:

  • Hardening Network and Storage device drivers for high availability for each of the operating systems
  • Porting new releases of Linux, Windows and VMware to run on the latest Stratus hardware
  • Porting POSIX open source packages such as OpenSSL, OpenSSH, Apache and SQL to the VOS operating system and monitoring for vulnerabilities
  • Developing install software and system management software
  • Investigating QA and Field reports bugs and developing fixes

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

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Location – Cary, NC

No. Of Positions – 2

Job Description

Our partners / client, are a major software solutions provider in the healthcare sector. Their primary mission is to create software solution to ease the whole patient billing, information and management process for the healthcare service providers and the patients alike. In an effort to expand their service offering, we are helping them set up a billing and collections support team. This team will ensure timely response and resolution to queries and concerns from the patients. This position will be the primary contact to assist external and internal clients with questions relating but not limited to dealers, insurances, and patient pay balances using available resources.

Primary Responsibilities

  • Answer phones, chat, emails  and follow up with external/internal clients/patients in a timely fashion.
  • Place outbound calls to contact clients that have been paid directly by their insurance company (IPP) to obtain check and copies of EOB's.
  • Open and process internal and external mail
  • Maintain knowledge of financial hardship program guidelines, and AR allegiance.
  • Review a list of missing checks and or remits for various payors and use the resources available. Contact insurance as appropriate to obtain the missing information.
  • Review outstanding balances and determine what needs to be adjusted off per approved financial hardships.
  • Research and follow up on outstanding accounts that are 31+ day outstanding monthly.
  • Any other duties as assigned.

Job Requirements

Required Skills

  • Self-starter who pays close attention to detail.
  • Must have working knowledge of the computers and typing.
  • Ability to maneuver in a billing and collections operating system.
  • Knowledge of medical terminology.
  • Excellent verbal and written communication skills.
  • Demonstrate excellent problem solving, critical thinking and organizational skills.
  • Customer empathy, passion for people interaction.

Required Experience

  • High School diploma or equivalent.
  • Previous insurance/patient pay collections experience preferred.
  • Medicare and Medicaid experience a plus.

Compensation and Benefits

Compensation will be commensurate with the knowledge and experience. We provide all full-time employees comprehensive healthcare coverage, as well as programs and services to help employees and their families manage their health and well-being. Voluntary benefits include health, dental, and vision coverage and 401k. We cover all full-time employees for disability and life insurance. Connect with your recruiter to learn more.

Equal Opportunity Employer

Aeries Technology Group is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

Location: Raleigh, NC

No. Of Positions: 1

Employment type: Full time

Travel - No 

Job Description

With our partners, Cedar (Cedar.com) Aeries (aeriestechnology.com) has setup a patient engagement center in Raleigh NC. The center is rapidly growing and we are looking for a well-rounded team leader who amplifies our team’s diverse work experience. The ideal candidate is innovative, charismatic and driven, has strong verbal and written communication skills, and loves solving problems. You have a penchant for coaching and development inspiring others to achieve a higher standard of excellence for our customers. You are innately motivated and a creative collaborator. You are passionate about our overall vision and you infuse others with that passion.

Primary Responsibilities

  • Bring innovative ideas to improve patients experience with providers communication including billing resolutions and payments
  • Setup, scale, manage & lead a team of Patient Service associates.
  • Devise and implement training programs, standard operating procedures and team performance objectives
  • Work closely with the leadership to improve overall deliverables
  • Manage monthly performance indicators including productivity, customer satisfaction, attrition, turn-around time, collection etc.
  • Be the site leader for the location and assist with employee engagement and development initiatives
  • Act as a mentor and advisor to associates who need guidance while dealing with dynamic patient situations.
  • Take complete ownership for delivery and success of the Patient servicing team

Job Requirements

  • Bachelors or equivalent.
  • 5+ years of contact center management / customer service operations experience preferred
  • Previous healthcare, insurance/patient service and collections experience preferred.
  • Understanding of payor guidelines and CMS regulations a plus.
  • Have strong customer (patient) centric focus, customer empathy, passion for people interaction.
  • Constantly stay updated with healthcare / patient related laws and regulations.
  • Ability to innovate and bring better ideas in patient support and billing processes
  • Ability to work in a fast paced, start-up culture
  • Ability to collaborated at all levels and work in a flat informal structured workplace

Compensation and Benefits

Compensation will be commensurate with the knowledge and experience. We provide all full-time employees comprehensive healthcare coverage, as well as programs and services to help employees and their families manage their health and well-being. Voluntary benefits include health, dental, and vision coverage and 401k. We cover employees for disability and life insurance. Connect with your recruiter to learn more.

Equal Opportunity Employer

Aeries Technology Group is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

About: Aeries Technology Group

Aeries Technology Group is a global services company offering technology, BPM and outsourcing solutions to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. We offer business value to our clients by combining operational excellence with deep domain expertise. Our bespoke solutions drive agility and excellence in our client’s business processes. Our deep domain expertise, client partnership approach and global delivery network help create sustainable business efficiency for our clients.

Website : www.aeriestechnology.com

About: Cedar

Cedar is a healthcare technology company with a primary focus to simplify the healthcare / medical billing process, information, and management. Their cutting-edge technology solution makes the healthcare billing process easy to understand in terms of the break-up of cost and outstanding payments. They are based in New York city. Their mission is to make meaning contribution to patient’s healthcare experience. 

Website – www.cedar.com