Careers

Current Openings


No. of positions – 11

Type – Executive / Associate

Travel required – Maybe

Shift time – EMEA / AMER / APAC

Job Responsibilities:

Responsible for driving renewal business and meet revenue targets within an assigned geography.  This will require the ability to:

  • Meet monthly/quarterly and annual revenue targets
  • Quoting customers 90 days prior to contract expiration so that all customer accounts are resolved prior to the expiration date
  • Manage all renewal opportunities and activity notes in CRM system
  • Manage the opportunity pipeline from week to week, providing accurate and timely updates to Management on progress and outlook
  • Engaging in regular follow-up with Customers/Partners/Distributors for on-time execution of Purchase Orders for maintenance renewals.
  • Explain to Customers and channel partners the product and support benefits of continuing their maintenance contract
  • Qualify Customers for potential up-sell opportunities of support services
  • Maintain a strong understanding of current and new products, as well as promotions
  • Ensure proper customer data is collected and input into the database

Qualifications & Skills

Required

  • Language proficiency (with excellent written/verbal communication skills)
  • Minimum of 2+ years in Contract Renewal, Sales, Inside Sales and/or Customer facing role

Preferred

  • Experience in IT Products and Service Industry
  • Experience CRM systems, such as NetSuite or Salesforce a plus
  • A general understanding of Contracts and terms specific to maintenance
  • Experience managing and driving resale performance and developing joint enablement strategies is a plus
  • Excellent organization and time management skills; able to manage highly complex and/or critical customer issues

Desired

  • Competence with reporting and information management tools, including MS Office (Excel/Word/PowerPoint)
  • Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.  Pragmatic decision making where exceptions are required.
  • Ability to manage and handle conflict professionally and to drive to resolution

Education 

  • Bachelor’s degree or equivalent in a numerate, technical or business discipline

No. of positions – 3

Type – Manager

Travel required – Maybe

Shift time – EMEA / AMER / APAC

Job Responsibilities:

Responsible for driving service renewals business and meet revenue targets within an assigned geography and time-period.  This will require the ability to:

  • Meet monthly/quarterly and annual revenue targets
  • Quoting customers 90 days prior to contract expiration, so that all customer accounts are resolved prior to the expiration date
  • Manage all renewal opportunities, calling/following-up with customers, and logging activity notes in the CRM system (SFDC)
  • Manage the opportunity pipeline from week-to-week, providing accurate and timely updates to Management on progress and outlook
  • Engaging in regular follow-ups with Customers/Partners/Distributors for on-time execution of Purchase Orders, for maintenance renewals.
  • Explain to Customers and channel partners the product and support benefits of continuing their maintenance contract
  • Qualify Customers for potential up-sell & cross-sell opportunities of support services & the core-business
  • Maintain a strong understanding of current and new products, as well as promotions
  • Ensure proper customer data is collected and input into the database
  • Additionally, must manage their territorial-team.
  • Must conduct QBRs and directly coordinate with Senior Director of Renewals.
  • Plan and implement strategic initiatives laid by Management for tackling current issues involving Renewals Sales & streamline processes to help achieve sales objectives.
  • Also, ensure that projects are delivered within timelines, scope, and budget.
  • Proactively create value-add initiatives and efficiently oversee the completion of various sales/renewals related projects.
  • Will require coordination between ATG & Pulse Secure, cross-functionally.

Qualifications & Skills

Required

  • Language proficiency (with excellent written/verbal communication skills)
  • Minimum of 5+ years in Contract Renewal, Sales, Inside Sales, and/or Customer-facing role in the tech/telecom industry
  • Experience with IT Products and Software Service Industry

Preferred

  • Experience with ERP/CRM systems, such as NetSuite or Salesforce (primarily with SFDC)
  • A general understanding of contracts & terms, specific to maintenance of hardware & software products
  • Experience managing and driving resale performance and developing joint enablement strategies
  • Excellent organization and time management skills; able to manage highly complex and/or critical customer issues
  • Channel Sales experience

Desired

  • Competence with reporting and information management tools, including MS Office (Excel/Word/PowerPoint)
  • Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.  Pragmatic decision making where exceptions are required.
  • Ability to manage and handle conflict professionally and to drive to resolution

Education 

  • Bachelor’s degree, but preferably a Master’s

No. of positions – 16

Type – Executive / Associate

Travel required – Maybe

Shift time – EMEA / AMER / APAC

Job Summary:

As a Renewal Quoting Operations Executive, you will be responsible for supporting Global sales team with Quoting Operations for all Support Maintenance contracts within an assigned territory.

Qualification Requirements:

Any Graduate

Experience & Exposure Requirements:

Minimum - 3 years of Sales/Sales Ops & Relationship Management experience

Roles & Responsibilities:

  • Sales/Q2O (Quote to Order) Operations – Work closely with Renewals, Direct/Channel Sales, and IT Operations departments to help meet or exceed the assigned sales projections and quotas for Pulse Secure’s Renewals, Net-new, Tech Refresh business verticals by creating Opportunities/Quotes with accurate technical specifications, within an ERP System (preferably NetSuite) for specific Up-sell/Cross-sell programs. And good understanding on Global Channel Sales. (AMER, EMEA, APAC Region’s).
  • Internal & External Communication - Liaise cross-functionally with Sales Management, Channel Ops, Marketing, Product Development, Professional Services, and Customer Support to ensure the complete success of global client/sales strategies. Build and maintain relationships with Global Customers, Distributors, and Channel Partners (AMER, EMEA, APAC Region’s) to implement strategic initiatives.
  • General - Enhance organization reputation by accepting ownership for accomplishing new projects; explore opportunities to add value to job accomplishments.

Skills Required :

  • 3 years of Sales/Sales Ops & Relationship Management experience
  • Primarily, communicating and working with Customers/Channel Partners
  • Creating Opportunities/Quotes in an ERP system (NetSuite is preferred)
  • 2 years of exposure working in Software Subscription/SaaS/IT Industry is preferred
  • Having a good understanding of IT products and processes
  • Experience working on ERP systems (NetSuite preferred)
  • Having a good understanding of business processes and tools.
  • Must be proficient with MS Office Suite (Excel, PowerPoint, Project-Visio etc…)
  • Data oriented and exceptional attention to details
  • Understanding of the business processes
  • Drives continuous improvement, to make it efficient and effective
  • Exceptional interpersonal and communication skills, who can work both independently and with internal and external stakeholders
  • Open to stretch working hours to help global operations; coordinate between various geographies

Essential Skills / Competencies:

  • Good understanding of IT products and processes 
  • Data oriented and exceptional attention to details
  • Exceptional interpersonal and communication skills

Preferred Skills / Competencies:

  • ERP systems (NetSuite preferred)

Personal Attributes:

  • Learning Mindset,
  • Excellent Communication
  • Good Business Acumen
  • Ability to work in a team,
  • Keen to try different approaches to solve complex problems.

No. of positions – 8

Type – Executive / Associate

Travel required – Maybe

Shift time – EMEA and APAC

EMEA:
German (1), Italian (1), French (1), Spanish (1)

APAC:
Mandarin (1), Cantonese (1), Japanese (2)

Job Responsibilities:

Responsible for driving service renewals business and meet revenue targets within an assigned geography and time-period.  This will require the ability to:

  • Meet monthly/quarterly and annual revenue targets
  • Quoting customers 90 days prior to contract expiration, so that all customer accounts are resolved prior to the expiration date
  • Manage all renewal opportunities, calling/following-up with customers, and logging activity notes in the CRM system (SFDC)
  • Manage the opportunity pipeline from week-to-week, providing accurate and timely updates to Management on progress and outlook
  • Engaging in regular follow-ups with Customers/Partners/Distributors for on-time execution of Purchase Orders, for maintenance renewals.
  • Explain to Customers and channel partners the product and support benefits of continuing their maintenance contract
  • Qualify Customers for potential up-sell & cross-sell opportunities of support services & the core-business
  • Maintain a strong understanding of current and new products, as well as promotions
  • Ensure proper customer data is collected and input into the database

Qualifications & Skills

Required
  • Language proficiency (with excellent written/verbal communication skills)
  • Minimum of 2+ years in Contract Renewal, Sales, Inside Sales, and/or Customer-facing role in the tech/telecom industry
Preferred
  • Experience in IT Products and Software Service Industry
  • Experience with ERP/CRM systems, such as NetSuite or Salesforce (primarily with SFDC)
  • A general understanding of contracts & terms, specific to maintenance of hardware & software products
  • Experience managing and driving resale performance and developing joint enablement strategies
  • Excellent organization and time management skills; able to manage highly complex and/or critical customer issues
Desired
  • Competence with reporting and information management tools, including MS Office (Excel/Word/PowerPoint)
  • Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.  Pragmatic decision making where exceptions are required.
  • Ability to manage and handle conflict professionally and to drive to resolution
Education
  • Bachelor’s degree or equivalent in a numerate, technical or business discipline

Location – Mumbai

No. Of Positions – 8

Languages Required – German, Spanish, Italian, French, Japanese, Cantonese and Mandarin

Working in Shifts – Yes - (EMEA – 12 noon – 10 PM) (APAC – 7.00 am to 3.00 PM)

About: Aeries Technology Group

Aeries Technology Group is a global services company offering technology, BPM and outsourcing solutions to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. We offer business value to our clients by combining operational excellence with deep domain expertise. Our bespoke solutions drive agility and excellence in our client’s business processes. Our deep domain expertise, client partnership approach and global delivery network help create sustainable business efficiency for our clients.

Website - www.aeriestechnology.com

Job Summary

We are looking for Sales renewals associate with international multi-lingual skills to support our partner’s global sales team. Our partner is a leading provider of secure access solutions to both enterprises and service providers, offering Virtual Private Network (VPN), Network Access Control (NAC), and mobile security solutions to enable secured and seamless end-user connectivity.

The Sales Renewals associate will facilitate and drive contract renewals, follows up of the partner’s exiting client base.

Job Responsibilities:

Responsible for driving service renewals business and meet revenue targets within an assigned geography and time-period.  This will require the ability to:

  • Meet monthly/quarterly and annual revenue targets
  • Quoting customers 90 days prior to contract expiration, so that all customer accounts are resolved prior to the expiration date
  • Manage all renewal opportunities, calling/following-up with customers, and logging activity notes in the CRM system (SFDC)
  • Manage the opportunity pipeline from week-to-week, providing accurate and timely updates to Management on progress and outlook
  • Engaging in regular follow-ups with Customers/Partners/Distributors for on-time execution of Purchase Orders, for maintenance renewals.
  • Explain to Customers and channel partners the product and support benefits of continuing their maintenance contract
  • Qualify Customers for potential up-sell & cross-sell opportunities of support services & the core-business
  • Maintain a strong understanding of current and new products, as well as promotions
  • Ensure proper customer data is collected and input into the database

Qualifications & Skills

Required

  • Language proficiency (with excellent written/verbal communication skills)
  • Minimum of 2+ years in Contract Renewal, Sales, Inside Sales, and/or Customer-facing role in the tech/telecom industry
  • Experience in IT Products and Software Service Industry
  • Preferred experience with ERP/CRM systems, such as NetSuite or SalesForce (primarily with SFDC)
  • A general understanding of contracts & terms, specific to maintenance of hardware & software products
  • Excellent organization and time management skills; able to manage highly complex and/or critical customer issues

Desired

  • Competence with reporting and information management tools, including MS Office (Excel/Word/PowerPoint)
  • Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.  Pragmatic decision making where exceptions are required.
  • Ability to manage and handle conflict professionally and to drive to resolution

Education

  • Bachelor’s degree or equivalent in a numerate, technical or business discipline
  • Reading, writing and speaking proficiency in any of the international languages - German, Spanish, Italian, French, Japanese, Cantonese and Mandarin

No. of positions – 1

Type – Management Trainee

Travel required – No

Shift time – India day shift 

About: Aeries Technology Group

Aeries Technology Group is a global services company offering technology, BPM and outsourcing solutions to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. We offer business value to our clients by combining operational excellence with deep domain expertise. Our bespoke solutions drive agility and excellence in our client’s business processes. Our deep domain expertise, client partnership approach and global delivery network help create sustainable business efficiency for our clients.

Website - www.aeriestechnology.com

Position Overview:

Associate project managers work in tandem with program managers and project directors and perform project management duties to support the completion of projects. Project management associates participate during all phases of the project management process.

Under the guidance of the project director or program manager, associate project managers schedule and conduct project meetings, communicate assignments and expectations to project team members and track completion of project deliverables to ensure quality and integrity of all project-related products.

Responsibilities:

  • Understanding a project’s scope and creating documents for the project’s requirements.
  • Conduct project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively.
  • Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary.
  • Ensure the quality of all documents and data to assure the projects integrity.
  • Work with the Project Manager to report analyzed data and communicate results.
  • Work with the Resource Manager to implement resource strategy for specific organization and to implement sourcing schedule to ensure workforce coverage.
  • Formatting and displaying statistical tables and charts for reports specific to the project
  • requirements.
  • Work with Program Manager, Resource Manager, and HR Team to select core team, communicate approach; present plans and gain sign-off from the business leadership.
  • Adhering to standardized format guidelines.
  • Develop additional tools and refine processes to help all projects run effectively.
  • Coordinate schedule of activities related to the project.
  • Record milestones, expenses, and measures of success.
  • Monitor all project related logistics for proper facilitation of payments.

Position Requirements:

  • Graduate of any degree in the field of education technology, social science, business management and other related courses
  • At least 2 years of related work experience in a project management capacity.
  • Experience working in leading projects, groups, events and/or activities
  • Project Management Professional (PMP) certification / Prince2
  • Strong familiarity with project management software

IT Skills:

  • MS Office
  • MS Project
  • MS Vision

Required Skills & Abilities:

  • Team player
  • Adaptable
  • Reacts to project adjustments and alterations promptly and efficiently.
  • Strong willed
  • Excellent written and oral communication skills.
  • Research oriented

Work Conditions:

  • Willing to work on extended work hours - Physically able to participate in training sessions, presentations, and meetings.

No. of positions – 1

Type – Fulltime – Permanent

Travel required – No

Shift time – India day shift 

Position Summary:

Our partners, Stratus Technologies is seeking a Software System Support Engineer to join a dynamic team of service professionals providing support for our high availability software products. The successful candidate will have experience supporting enterprise technology inclusive of operating systems, light networking and server virtualization. This role requires strong troubleshooting skills to effectively isolate and problem solve in critical infrastructure environments. In this role, you will use your great customer centricity, issue investigation, troubleshooting and interpersonal skills to work directly with customers to provide corrective and remedial actions as part of the resolution process.

The Software System Support Engineer will ensure day-to-day service needs are met for assigned customers and geographic territory. The role requires strong communication and hands-on technical skills to effectively perform the job. Key elements of the role include: 

Job Requirements:

  • Provide technical support to customers on Stratus products
  • Independently develop and execute effective action plans to resolve system problems that cannot be resolved through normal service techniques while keeping customer and involved Account Teams updated  
  • Diagnose problems, troubleshoot technical issues from customers and assist in problem resolution
  • Manage critical account situation and provide technical consultancy to account team for resolving the crisis
  • Work with all parties in the company (Engineering, Product Support and Product Marketing) for product requirements and issues brought up by customers

Qualified candidates will have excellent communication skills, both written and verbal, in addition to the following:

  • 10+ years work experience in providing software system technical support.
  • A technical degree or similar/equivalent work experience and significant related IT experience.
  • Ability to work effectively in a team and independently.
  • Ability to travel within assigned territory.
  • Thorough knowledge of Linux internal and networking, especially in Redhat Enterprise Linux environment.
  • Excellent troubleshooting skills, and a passion for problem-solving and investigation.
  • Strong ability to review operating system source code and customer application source code for identifying potential problem.
  • Experience with various Linux performance analysis techniques and tools.
  • Proficient in C language and experience in PL/I will be an added advantage.
  • Experience with and working knowledge of fault-tolerant hardware and related technologies strongly preferred.

About: Aeries Technology Group

Aeries Technology Group is a global services company offering technology, BPM and outsourcing solutions to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. We offer business value to our clients by combining operational excellence with deep domain expertise. Our bespoke solutions drive agility and excellence in our client’s business processes. Our deep domain expertise, client partnership approach and global delivery network help create sustainable business efficiency for our clients.

Website - www.aeriestechnology.com

No. of positions – 3

Type – Fulltime

Travel required – No

Shift time – Day Shift (Night Shift Once in 4 months) 

Location  - Hyderabad

Qualification Requirements:

  • B-Tech

Experience & Exposure Requirements:

  • Good experience in developing .NET and ASP.NET applications using .NET Framework 4.5 and MVC 4.0 and above
  • Good experience in C# coding and class libraries
  • Experience of (MS-SQL Server 2012) database development, querying , analysis, writing and reviewing stored procedures, functions and views using Transact SQL (Level of knowledge - Intermediate)
  • Ability to understand the database logical and physical schema and extend the existing schema with new DB objects as required without leading to regression bugs
  • Good implementation knowledge on Jquery
  • Knockout JS / Durandal JS knowledge (Basic / Intermediate)
  • Experience with code refactoring
  • Should have worked in Agile Scrum teams and is aware of Agile Scrum Delivery principles
  • Should have excellent communication, presentation and interpretation skills
  • Should be good at analyzing issues / situations and reasoning solution proposals

Roles & Responsibilities:

  • Take ownership and assume end to end responsibility including design, build, and unit test code
  •  Able to specify, plan and deliver new or updated application functionality
  • Seasoned in understanding applications, data interfaces and hosting environments within 
  • Plan the delivery of new or functionality enhancements
  • As part of the Applications team support the change management process on existing systems and implement new solutions in line with project implementations

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

No. of positions – 1

Type – Fulltime

Travel required – No

Shift time – Regular Shift

Qualification Requirements:

  • Engineering background (B.Tech / BE any branch)

Experience & Exposure Requirements:

  • Minimum 4-7 years in a leading Data Sciences/Big Data firms like (Mu Sigma, Computer Associates, EMC, Heckyl Technologies etc.)
  • Candidates should have work Experience in Cloudera or Hortonworks distributions (software platform) and he/she has some hands on Big Data experience

 Roles & Responsibilities:

  • Work closely with business groups on complex and ambiguous business problems using an interdisciplinary approach.
  • Java experience Knowledge of Java web/application servers, JDK 8, Bigdata tools stack, NoSQL databases such as Hbase/ Cassandra.
  • Worked on Pig, Hive, MapReduce with HDFS.
  • Administrative aspects of Big Data and BigData Virtual machines using cloudera, AWS or other cloud platform.
  • Expertise in the following technologies: Hadoop, Core JAVA, Spring, Struts, JSP, Web-services, Gather and process raw data at scale using scripts, web scraping, SQL queries, etc.
  • Implementing ETL processes.
  • Experience in designing solutions for multiple large data warehouses with a good understanding of cluster and parallel architecture as well as high-scale or distributed RDBMS and NoSQL platforms.
  • Experience designing cloud-computing infrastructure solutions using Amazon Web Services or Elastic MapReduce/Cloudera/Hortonworks.

Personal Attributes:

  • Learning Mindset,
  • Passion to work on complex Analytical and Business Problems in a high-pressured challenging environment,
  • Creative / lateral thinking with a problem solving aptitude.
  • Ability to work in a team,
  • Keen to try different approaches to solve complex problems,
  • comfortable with experimentation,
  • Has patience with iteration.

No. of positions – 1

Type – Fulltime

Travel required – No

Shift time –Rotational shift

Location  - Hyderabad

Qualification Requirements:

  • A minimum of Bachelor’s degree in any discipline.
  • An ITIL qualification is preferable but not essential
  • AN ISO 27001 Lead Auditor Certified
  • A CISSP certification is preferred

Experience & Exposure Requirements:

  • Should had implemented at least full one cycle of complete ISO 27001 initiation and implementation
  • Should be able to document all the required policies and manage the revisions
  • Minimum 9-12  years of experience as an Information Security Specialist and must had been part of third party audits
  • Well versed with VA and PT tools and coordinate with the vendors for periodic audits
  • Review the documentation, logs, etc., and give heads on the findings
  • Spearhead the planning and execution of Internal Security Audit, publish the results, follow up the respective teams for fixing the findings …
  • Be a part of Change Management and drive the Information Security as needed
  • Must had worked in a complex environment with multiple geographies and clients
  • Conduct Information Security Awareness Sessions
  • Publish periodic articles to reinforce Information Security
  • Any understanding of HIPAA, PCI, etc., would be big plus
  • Consistent meetings with the department heads to find out the process, recommend Security Controls and implement
  • Create BC and DR Plans, Conduct BC and DR Drills
  • Point of Contact for technical teams to identify, resolve, and mitigate security incidents

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

Interpersonal Skills:

  • Excellent communication skills and telephone manner.
  • Excellent organizational skills
  • Experience in managing security incidents including business expectations and
  • Communication
  • Experience with malware analysis

No. of positions – 4

Type – Fulltime

Travel required – No

Shift time – Day Shift (Night Shift Once in 4 months)- Night Shift (7pm to 4am) & Swing Shift (2pm to 11pm)

Qualification Requirements:

  • Bachelors /Master’s degree in Technology

Job Responsibilities:

  • Creates/Owns the test cases/test scenarios and reports to QA lead for work.
  • Hands on testing experience is a MUST.
  • Works with QA lead, dev lead and architect.
  • Participate in Transition of the products/projects.
  • Analyzing, designing, and testing the frontend modules.
  • Revising programs and creating corresponding documentation as needed
  • Working on multiple projects to support operations.

Essential Skills / Competencies:

  • Good communication skills.
  • Functional and Automation testing.
  • Understanding of SDLC and STLC.
  • Experience working with Selenium.
  • Strong functional testing knowledge and concepts.
  • Familiar with Database access using tools to review test results.
  • Experience in preparing/executing test cases and reporting defects.
  • QA experience with .NET Projects.

Preferred Skills / Competencies:

  • Automation and database testing.
  • Exposure to Multiple Operating systems.
  • Visual Studio Online
  • Microsoft Test Manager

Desired:

  • Selenium with Java
  • TestNG, Data Driven, Keyword driven related Frameworks
  • Creating HTML Reports
  • Jenkins
  • Web services/API testing with any tool like Soap or rest client

No. of positions – 8

Type – Fulltime

Travel required – No

Shift time – Day Shift (Night Shift Once in 4 months)- Night Shift (7pm to 4am) & Swing Shift (2pm to 11pm)

Qualification Requirements:

  • B-Tech

Experience & Exposure Requirements:

  • Good Experience in developing .NET and ASP.NET applications using .NET Framework 4.5 and MVC 4.0 and above
  • Good Experience in C# coding and class libraries
  • Experience of (MS-SQL Server 2012) database development, querying, analysis, writing and reviewing stored procedures, functions and views using Transact SQL (Level of knowledge - Intermediate)
  • Ability to understand the database logical and physical schema and extend the existing schema with new DB objects as required without leading to regression bugs
  • Good implementation knowledge on Jquery
  • Knockout JS / Durandal JS knowledge (Basic / Intermediate)
  • Experience with code refactoring
  • Should have worked in Agile Scrum teams and is aware of Agile Scrum Delivery principles
  • Should have excellent communication, presentation and interpretation skills
  • Should be good at analyzing issues / situations and reasoning solution proposals

Roles & Responsibilities:

  • Take ownership and assume end to end responsibility including design, build, and unit test code
  •  Able to specify, plan and deliver new or updated application functionality
  • Seasoned in understanding applications, data interfaces and hosting environments within 
  • Plan the delivery of new or functionality enhancements
  • As part of the Applications team support the change management process on existing systems and implement new solutions in line with project implementations

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

No. of positions – 1

Type – Fulltime

Travel required – No

Shift time – US shift (5.30 AM to 3.30 PM IST)

Qualification Requirements:

  • A BS in Computer Science/Engineering or equivalent; and a minimum of 5+ years technical support experience.

Experience & Exposure Requirements:

  • Ability to quickly develop good working relationships with customers and team members.
  • Current, working knowledge in two of the following areas:
    • Ether networking (Layer 2 plus TCP/IP)
    • Storage (Raid, SAN)
    • Intel based, PC Servers (i.e. Firmware configuration and updates, identification of processor types and memory configurations)
  • Diagnostic and fault isolation experience with two of the following SW products:
    • A popular Virtualization product (i.e. VMware, Red Hat KVM, XenServer)
    • Windows Server products (i.e. 2012, 2008)
    • A popular Linux (i.e. RedHat, SUSE, other)
  • Remote support experience using:
    • A remote support or IT monitoring tool (i.e. WebEx support, GoToAssist, TeamViewer)
A remote access hardware product (i.e. iLO, DRAC, RSA, other)

Roles & Responsibilities:

  • Resolve issues with Stratus software products and integration with a customer’s networking infrastructure.
  • Accurately identify issues requiring support from another hardware or software vendor and escalate accordingly.
  • Identify issues that may require escalation within our team or to a developer and escalate accordingly.
  • Provide appropriate levels of informal training to Stratus (support provider) partners and Stratus sales engineers.
  • Participate in after-hours on-call rotations.

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

No. of positions – 1

Type – Fulltime

Travel required – No

Shift time – US shift (5.30 AM to 3.30 PM IST)

Qualification Requirements:

  • Requires BS in Computer Science/Engineering.

Experience & Exposure Requirements:

  • 5+ years relevant work experience in customer facing roles providing technical support and or consulting to enterprise customers.
  • Demonstrable technical understanding of Operating System environments, programming and debugging skills, Kernel level troubleshooting and debugging a plus. 
  • Strong knowledge of network protocols and data communications.  Experience troubleshooting communication issues associated with LAN protocols, providing fault isolation and issue diagnosis.
  • Ability to quickly develop good working relationships with customers and other cross-functional team members.

Roles & Responsibilities:

  • Perform remote troubleshooting of incidents and exception situations, working closely with customer IT teams, and collaborating effectively with other support organizations. The Support Engineer takes the lead in driving all issues to closure and is responsible for the resolution of intricate operating system and application issues of a diverse scope.
  • Work with cross-functional teams to solve complex situations where critical thinking, problem solving, cross-functional leadership are required.
  • Participate in new product introduction activities.  Provide and/or participate in informal or formal training and mentoring as necessary.
  • Collaborate and perform knowledge sharing activities to provide insight and assistance across our global support organization.
  • Deliver superior customer support on identified key/critical accounts as required.

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

No. of positions – 3

Type – Fulltime

Travel required – No

Shift time – US shift (5.30 PM IST to 5.30 AM IST)

Qualification Requirements:

  • Bachelor degree in Computer Science/Engineering or equivalent

Experience & Exposure Requirements:

  • 3 - 5 years of relevant support experience with Linux and Windows server operating system
  • Experience and knowledge of Storage, Networking & Virtualization (VMWARE or HyperV)
  • Experience from a technology company
  • Experience supporting enterprise customers desired

Roles & Responsibilities:

  • Deliver remote technical support to enterprise customers using Stratus high availability software products.
  • Collaborate and interact with customers using web, email and phone to help understand, troubleshoot and resolve problems.
  • Perform analysis of system log files and interpret symptoms as part of the problem analysis and to determine the correct resolution path.
  • Research required information using available tools and resources and performing additional technical escalation when necessary.
  • Follow established process and procedures to provide best in class customer support, including detailed case management, follow-up and follow-through.
  • Become proficient in supporting three proprietary software products.

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

No. of positions – 1

Type – Fulltime

Travel required – No

Shift time – India day shift (2PM – 11 PM)

Qualification Requirements:

  • Bachelors / Masters / Engineering degree in Computer science or equivalent

Experience & Exposure Requirements:

  • Experience in the full software Development lifecycle through requirements, specification, design development, debug, test and sustaining.
  • Experience in Device Driver development on network, Storage Driver development, Kernel mode development, C, C++ Programming Language etc.
  • Currently working on Windows OS programming and product development.
  • Knowledge of Network and Storage technologies and stacks.
  • Experience in working on Waterfall Methodology and/or Agile Methodology
  • Experience with source control and bug tracking tools such as Subversion, git and Jira
  • Able to understand SW quality KPI’s.
  • Ability to clearly understand requirements and translate it down to scope of work
  • Ability to work cooperatively in a local team and with the team in the US.

Roles & Responsibilities:

  • Hardening Network and Storage device drivers for high availability for each of the operating systems
  • Porting new releases of Linux, Windows and VMware to run on the latest Stratus hardware
  • Porting POSIX open source packages such as OpenSSL, OpenSSH, Apache and SQL to the VOS operating system and monitoring for vulnerabilities
  • Developing install software and system management software
  • Investigating QA and Field reports bugs and developing fixes

Personal Attributes:

  • Strong communication and negotiation skills
  • Must be proficient in English (both written and spoken)
  • Must be Analytical and possess good problem-solving capabilities
  • Independent Thinker

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Location – Cary, NC

No. Of Positions – 2

Job Description

Our partners / client, are a major software solutions provider in the healthcare sector. Their primary mission is to create software solution to ease the whole patient billing, information and management process for the healthcare service providers and the patients alike. In an effort to expand their service offering, we are helping them set up a billing and collections support team. This team will ensure timely response and resolution to queries and concerns from the patients. This position will be the primary contact to assist external and internal clients with questions relating but not limited to dealers, insurances, and patient pay balances using available resources.

Primary Responsibilities

  • Answer phones, chat, emails  and follow up with external/internal clients/patients in a timely fashion.
  • Place outbound calls to contact clients that have been paid directly by their insurance company (IPP) to obtain check and copies of EOB's.
  • Open and process internal and external mail
  • Maintain knowledge of financial hardship program guidelines, and AR allegiance.
  • Review a list of missing checks and or remits for various payors and use the resources available. Contact insurance as appropriate to obtain the missing information.
  • Review outstanding balances and determine what needs to be adjusted off per approved financial hardships.
  • Research and follow up on outstanding accounts that are 31+ day outstanding monthly.
  • Any other duties as assigned.

Job Requirements

Required Skills

  • Self-starter who pays close attention to detail.
  • Must have working knowledge of the computers and typing.
  • Ability to maneuver in a billing and collections operating system.
  • Knowledge of medical terminology.
  • Excellent verbal and written communication skills.
  • Demonstrate excellent problem solving, critical thinking and organizational skills.
  • Customer empathy, passion for people interaction.

Required Experience

  • High School diploma or equivalent.
  • Previous insurance/patient pay collections experience preferred.
  • Medicare and Medicaid experience a plus.

Compensation and Benefits

Compensation will be commensurate with the knowledge and experience. We provide all full-time employees comprehensive healthcare coverage, as well as programs and services to help employees and their families manage their health and well-being. Voluntary benefits include health, dental, and vision coverage and 401k. We cover all full-time employees for disability and life insurance. Connect with your recruiter to learn more.

Equal Opportunity Employer

Aeries Technology Group is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

Location: Raleigh, NC

No. Of Positions: 1

Employment type: Full time

Travel - No 

Job Description

With our partners, Cedar (Cedar.com) Aeries (aeriestechnology.com) has setup a patient engagement center in Raleigh NC. The center is rapidly growing and we are looking for a well-rounded team leader who amplifies our team’s diverse work experience. The ideal candidate is innovative, charismatic and driven, has strong verbal and written communication skills, and loves solving problems. You have a penchant for coaching and development inspiring others to achieve a higher standard of excellence for our customers. You are innately motivated and a creative collaborator. You are passionate about our overall vision and you infuse others with that passion.

Primary Responsibilities

  • Bring innovative ideas to improve patients experience with providers communication including billing resolutions and payments
  • Setup, scale, manage & lead a team of Patient Service associates.
  • Devise and implement training programs, standard operating procedures and team performance objectives
  • Work closely with the leadership to improve overall deliverables
  • Manage monthly performance indicators including productivity, customer satisfaction, attrition, turn-around time, collection etc.
  • Be the site leader for the location and assist with employee engagement and development initiatives
  • Act as a mentor and advisor to associates who need guidance while dealing with dynamic patient situations.
  • Take complete ownership for delivery and success of the Patient servicing team

Job Requirements

  • Bachelors or equivalent.
  • 5+ years of contact center management / customer service operations experience preferred
  • Previous healthcare, insurance/patient service and collections experience preferred.
  • Understanding of payor guidelines and CMS regulations a plus.
  • Have strong customer (patient) centric focus, customer empathy, passion for people interaction.
  • Constantly stay updated with healthcare / patient related laws and regulations.
  • Ability to innovate and bring better ideas in patient support and billing processes
  • Ability to work in a fast paced, start-up culture
  • Ability to collaborated at all levels and work in a flat informal structured workplace

Compensation and Benefits

Compensation will be commensurate with the knowledge and experience. We provide all full-time employees comprehensive healthcare coverage, as well as programs and services to help employees and their families manage their health and well-being. Voluntary benefits include health, dental, and vision coverage and 401k. We cover employees for disability and life insurance. Connect with your recruiter to learn more.

Equal Opportunity Employer

Aeries Technology Group is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

About: Aeries Technology Group

Aeries Technology Group is a global services company offering technology, BPM and outsourcing solutions to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. We offer business value to our clients by combining operational excellence with deep domain expertise. Our bespoke solutions drive agility and excellence in our client’s business processes. Our deep domain expertise, client partnership approach and global delivery network help create sustainable business efficiency for our clients.

Website : www.aeriestechnology.com

About: Cedar

Cedar is a healthcare technology company with a primary focus to simplify the healthcare / medical billing process, information, and management. Their cutting-edge technology solution makes the healthcare billing process easy to understand in terms of the break-up of cost and outstanding payments. They are based in New York city. Their mission is to make meaning contribution to patient’s healthcare experience. 

Website – www.cedar.com